Manual Order Management: 4 ways it affects the customer experience.
Manual order management is one of the sources of several errors at the fulfillment. While consumers expect orders to be delivered quickly and accurately.
During 2019, e-commerce sales increased by 44%. And as a result, warehouses and fulfillment centers are now under increased pressure to deliver more orders, in less time.
Today’s consumer has many options and has high expectations, they want more flexible delivery options.
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However, if you rely on manual order management, you won’t have the flexibility to provide alternatives, namely, outside pickup or direct pickup. Not to mention scaling to fulfill 40% more orders to meet this increased demand.
Manual order management is complex, time-consuming, and increases fulfillment costs. Some of the most fundamental challenges companies face when processing orders manually are:
Managing manual orders opens up the chance of a wrong inventory, getting a different quantity to fulfill orders.
Lack of real-time visibility into inventory across different locations increases the chances of promising and non-delivering. Plus, it simply means losing sales revenue, indeed.
A customer ordering online expects to have that item available and shipped immediately, and a customer in the store won’t buy what she can’t see. If you can’t trust the inventory levels shown in your system, you won’t be able to ensure that your locations have what they need. Besides, not having the accurate inventory, in the right place, at the right time can negatively impact both; revenue and customer experience. To illustrate, shipping the wrong item, as a result of a manual order management issue.
Shipping wrong items, can you tell?
Even the best employees make mistakes when they have to manually enter the items or the quantities that are shipped in each order. Especially in today’s world, with competitors offering fast and reliable shipping, messing up a shipment can be a quick way to lose a customer.
Excess shipping costs.
Many companies have trouble overpaying per shipment when shipping from multiple locations. A company with the main inventory warehouse in 3 or 4 countries, needs to ship to different cities and countries. If you are always fulfilling from the main warehouse location, you may be paying too much to ship things to each country.
Without a system to route orders to a location that is assigned based on inventory levels and geographic location. Businesses will be paying more for shipping than they should.
Inventory of no-sale returns.
Returns are also a challenging area.
If a business can’t keep track of which items should receive returns, it can be difficult to attribute the returns to a specific order. And if the system automatically puts an item back in inventory as soon as a return is received, that can be a problem too.
We all know that sometimes items are damaged by customer returns. If these damaged products appear in inventory, the quantities in inventory may be inaccurate.
Oracle NetSuite Order Management helps businesses deliver the best customer experience, enabling shoppers to shop anywhere, pick up their orders anywhere, and return them anywhere.
Keep it Simple hand-in-hand with Oracle NetSuite helps businesses cost-effectively execute a wide variety of compliance options. Including direct shipping from the warehouse, in-store fulfillment so you can reach the consumer is located.
By using preconfigured fulfillment rules, you have control over where orders are shipped. So that you can ensure that orders are shipped most efficiently and shipping costs are minimized.
Contact us and schedule an Oracle NetSuite Demo presentation so you can see how to help companies improve their order management processes.